Shipping & Returns

Shipping

Packages are generally dispatched on the same day if the order is placed before 4pm (except on weekends). They are shipped with Royal Mail within the UK, and by Royal Airmail, DPD, UPS, or FedEx for most international orders.

For UK guaranteed next working day delivery before 1pm postal service, please note that orders placed before 4pm GMT will be dispatched on the same day, and any order placed after that will be dispatched the next working day. 

All shipments to the UK are sent tracked. For international orders, you may be given the option to choose a between standard untracked shipping or tracked. If you choose standard untracked, we will note be able to provide you with a tracking number nor be able to track your parcel should there be any delays. Please note that choosing standard international shipping without tracking is at your own risk, and we are not responsible in the rare event that your parcel goes missing. 

In the rare and unlikely event that you order has been delayed by the post, please contact us if you have not received you order within 5 working days from the date of payment (for orders placed within the UK). 

For international orders, please contact us if you have not received your order within 15 working days after you payment was made.

 

Shipping Times 

Orders within the UK are estimated to arrive within 2-4 days for Royal Mail 48 service, or 1-2 working days days for Royal Mail 24 service after your order has been placed. For the Guaranteed Next Working Day service, parcels are received the very next working day, before 1pm, after the order has been placed, if placed before 4pm Monday- Friday (working days are Monday to Friday). For the Guaranteed Saturday delivery service, your order will arrive on Saturday if the order is placed on Friday before 4pm.

Orders to Europe are estimated to arrive within 3-5 working days after payment (working days are Monday to Friday).

Orders to the Middle East, USA, and Canada are estimated to arrive within 5-7 working days after payment (working days are Monday to Friday).

Orders to Australia are estimated to arrive within 6-7 working days after payment (working days are Monday to Friday).

Orders to the Rest of the World are estimated to arrive within 5-7 working days after payment ((working days are Monday to Friday).

Returns

We care about the satisfaction and well-being of our customers, and want to be sure that the products you receive are in mint condition. Therefore, due to hygiene reasons, we cannot accept returns on tan accelerators that are sold. However, under the Distance Selling Regulations, you have the right to return your item to us within 14 days of receipt if the item is damaged or you have received a product which you did not order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds

 (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from your refund. 

We do not offer a money-back guarantee. Refunds will not be given should you find that you are dissatisfied with our products, so please note that you are purchasing at your own risk. Although our products work well for most people, they may not work for others and we do not guarantee that they will work for you.

Exchanges

 (if applicable)

We only replace items if they are defective or damaged, or if you received an incorrect order. If you receive a damaged item you will first be required to send us photographic evidence of the damage. You will also be required to send us the item back at your expense, and we will then determine whether the item is damaged or not. If we deem it defective, damaged, and/or unusable you will be sent a replacement and your postage costs will be reimbursed. If we decide that the item is not damaged, then you will not be refunded on your return postage. Simply send us an email at customer_services@carrotsun.co.uk and send your item to: 219 Ashley Road, Hale, Cheshire, WA15 9SZ.

We recommend using a trackable shipping service or obtaining proof of postage when shipping items back, as we can't guarantee that we will receive your returned item.